Delivering Happiness for A Decade
Fellow DoorDashers I’ve got some exciting news to share with you all. DoorDash has just dropped a bombshell – their biggest app updates after a whopping ten years in business! As someone who uses DoorDash way more than she should on a weekly basis, I couldn’t wait to spill the beans on these game-changing updates that are set to revolutionize our DoorDash experience. So, let’s dive right in!
Ever since its inception, DoorDash has been on a mission to empower local economies and make our lives a little easier. And boy, have they succeeded! Over the past 10 years, this incredible platform has facilitated a mind-boggling 5 billion consumer orders, driven a jaw-dropping $100 billion in sales for merchants, and helped our dedicated Dashers earn an astonishing $35 billion. Now, DoorDash is taking things up a notch by introducing some major updates across their three-sided marketplace.
Rajat Shroff, the brilliant Head of Product & Design at DoorDash, has always been a firm believer in customer feedback and the power of innovation.
“By helping merchants digitize every part of their business to drive incremental sales, by making every store in the neighborhood more accessible to consumers, and by pioneering the future of work with new and flexible ways to earn, DoorDash is building the future of local commerce on a global scale.”
Rajat Shroff, Head of Product & Design at DoorDash
So let’s dive in and see exactly what can we expect from these innovative and consumer-driven app updates.
New Universal Search & Category Tabs Makes Shopping Finger-Lickin’ Easy!
First off, DoorDash has given their consumer app a fantastic facelift. They’ve completely redesigned the app to enhance convenience, reliability, and personalization – all the good stuff that makes our lives easier.
One of the standout features of the updated app is the universal search bar. No more endless scrolling and tapping! With this little gem, we can now search for anything we desire from anywhere on DoorDash. Finding our favorite treats has never been easier!
Need a little inspo on what to order? DoorDash has introduced a handy Browse tab that’s like a magic gateway to endless possibilities. Think over 100,000 non-restaurant businesses, including grocery stores, convenience shops, flowers, gifts, party supplies, and so much more. It’s a treasure trove of local goodies, all at our fingertips!
To help simplify our lives a little, DoorDash has added a dedicated Grocery tab and Retail tab. This new shopping experience is like stepping into a virtual grocery store and/or shopping mall without leaving our cozy couches. Say goodbye to tedious hopping from store to store – everything we need is right here!
Here’s the feature that blew my mind – multiple carts! No more juggling and fearing we’ll lose track. With this nifty addition, we can start separate shopping carts for different categories. From our weekly grocery haul to today’s lunch order and even a school supplies run for the kids, managing them all is a breeze. Never lose progress on an order again!
Photo: DoorDash News
DoorDash for Good
But hold onto your appetites, because that’s not all DoorDash has in store for us. They’re not just about satisfying our cravings – they’re committed to making a positive impact. That’s why they’ve introduced SNAP/EBT online payment. Yes, you heard that right! We can now use our SNAP/EBT benefits for grocery deliveries. DoorDash has partnered with renowned retailers like ALDI, Albertsons, Safeway, Meijer, and participating 7-Eleven® stores to ensure that everyone has access to essential groceries. Talk about a game-changer!
Now, let’s not forget our incredible Dashers who keep our cravings in check. DoorDash knows that their flexibility and earning options are crucial. That’s why they’ve introduced two fantastic ways for Dashers to earn. Drumroll, please!
First up, we have Earn by Time – a whole new way for Dashers to earn. From the moment they accept an offer until it’s completed, Dashers earn a guaranteed hourly minimum rate plus 100% of tips on top. It’s all about ensuring a steady and rewarding experience for our hardworking Dashers.
And for those who prefer the existing earnings mode, fear not – DoorDash has something special for you too! Earn Per Offer allows Dashers to continue earning as they always have, but with more variety than ever before. Plus, DoorDash has streamlined the suggested route to make deliveries more efficient. Dashers will see the guaranteed minimum amount they can expect to earn upfront, and as always, they keep 100% of the tips.
But DoorDash doesn’t stop there. They’re showering us with even more updates! Dashers can now receive post-checkout tips, allowing customers to show appreciation for their excellent service even after the delivery is complete. And let’s not forget about Dash Along the Way – a feature that directs Dashers to offers taking them directly to their preferred starting point. It’s all about minimizing downtime and maximizing earnings, baby!
And because DoorDash cares about safety, they’ve introduced in-app Location Sharing. Dashers can now share their location with up to 5 trusted contacts who can track their real-time progress. Safety first, always!
More Ways to Grow for Merchants
Now for restaurant owners, some incredible news for you. DoorDash is not just a delivery platform – they’re your partner in growth. Amongst their latest announcements, DoorDash has unveiled a range of exciting features designed to give restaurants more choices and opportunities to expand their online presence.
DoorDash understands that every restaurant is unique, and that’s why they’re introducing personalized growth recommendations. Picture this: You’re in your Merchant Portal, and there it is – a set of bespoke recommendations tailored specifically to your restaurant’s needs. From enhancing order accuracy to optimizing your menu with mouthwatering photos, DoorDash will guide you every step of the way. They even have strategies like Sponsored Listings and DashPass to supercharge your business growth. It’s like having a trusted advisor right at your fingertips!
But that’s not all. DoorDash wants to help you build lasting relationships with your customers. With their new customer rewards feature, you have the power to show appreciation for their loyalty. Through the Solutions Center in the Merchant Portal, you can create customized rewards that will keep customers coming back for more. The best part? There are no extra marketing fees or commissions, except for the cost of the reward itself. It’s a win-win for both you and your beloved customers.
Now, let’s talk about Storefront – the commission-free online ordering software that has been a game-changer for restaurants. DoorDash knows that boosting customer conversion is key to your success. That’s why they’re introducing enhancements that will take your Storefront to the next level.
Get ready to make your brand shine! With enhanced customization options, you can extend your branding online, using personalized fonts and colors that reflect your unique identity. It’s all about creating an immersive and cohesive experience for your customers. And to make the ordering process even smoother, DoorDash has added Smart Buttons. With just one click, customers can go from your website straight to your online ordering page, saving time and reducing hassle.
Oh, and did we mention item-level ratings? Your most popular dishes deserve the spotlight! By carrying over ratings from the DoorDash Marketplace to your Storefront, you can showcase your culinary gems and entice more customers to give them a try. And to top it all off, DoorDash has reduced login friction. Customers can now use their existing DoorDash credentials when ordering through Storefront, eliminating the need for additional logins and making their experience seamless.
With these amazing updates, DoorDash is not only a delivery platform but a trusted partner dedicated to helping restaurants like yours thrive. They’re here to empower you with the tools and features you need to conquer the digital era of food delivery.
Just a Messenger
I wanted to clarify that Story Plate isn’t sponsored by DoorDash, we’re just a loyal customer that is a little overly excited to share this news with you all! These updates are a testament to DoorDash’s commitment to innovation and making our lives easier, tastier, and more convenient. They’re revolutionizing the future of local commerce while empowering local economies and connecting us all. So, fellow foodies and convenience seekers, get ready to embrace a whole new DoorDash experience that will leave you craving more!